This Payments Policy describes how billing, renewals, and refunds work for paid Sendystack plans (Pro and Scale). The free Starter plan is not billed.
Current plans and pricing are shown on our pricing page and inside the dashboard's Subscription page. Prices are listed in USD; depending on your selected payment method, your processor may convert the charge to a local currency (e.g. KES via Paystack).
Subscriptions are billed through PayPal or Paystack, depending on the option you choose at checkout. We never see or store your full card or bank account details — those are handled entirely by the processor under its own security and privacy practices.
Paid plans renew automatically on a monthly basis from your subscription start date, until cancelled. You'll be charged the then-current price for your plan at the start of each cycle.
You can change plans at any time from the Subscription page. Upgrades take effect immediately; downgrades take effect at the start of your next billing cycle so you keep access to your current plan's limits for the period you already paid for.
You can cancel a subscription at any time from the Subscription page. Cancelling stops future renewals; you retain access to your paid plan's features until the end of the billing period already paid for, after which your workspace reverts to the Starter plan and its limits.
If you're on your first paid billing cycle and are not satisfied, contact us within 7 days of that charge for a full refund. Outside of that window, we do not provide prorated refunds for partial billing periods, including when you cancel or downgrade mid-cycle. Refunds for failed or duplicate charges due to a processing error are always honored — contact us with the transaction details.
If a renewal payment fails, we'll attempt to notify you and may retry the charge. If payment is not resolved within a reasonable grace period, your plan may be downgraded to Starter until billing is fixed.
Listed prices do not include any taxes that may apply in your jurisdiction; these may be added by your payment processor at checkout depending on your location.
If you believe you've been billed in error, please contact us before filing a chargeback with your bank or card issuer — we resolve the large majority of billing issues directly and faster than a dispute process.
We may update this Payments Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
Billing questions can be sent via our contact page or to support@sendystack.org.